Troubleshoot Looker Studio Issues

This guide helps you resolve common issues and errors you might encounter when using Two Minute Reports with Looker Studio.

Connection and Authentication Issues

Can't connect a data source

• Verify your login credentials are correct for that platform
• Ensure the account has the necessary permissions
• Some platforms require admin accounts or specific access levels
• Check that Two Factor Authentication isn't blocking the connection
• Try disconnecting and reconnecting the account

"Connection Failed" or "Authentication Error"

• Verify you have internet connectivity
• Check if the data source platform is experiencing outages
• Some platforms have rate limits; wait a few minutes and try again
• Ensure your account hasn't been suspended or deactivated
• Try reconnecting with updated credentials

Data source shows "Limited" or "Restricted" status

• The account doesn't have sufficient permissions in the source platform
• Log into the original platform and grant higher-level access
• Some connectors require additional API access to be enabled
• Reconnect to update permissions in TMR

Speed Boost warm-up is taking a long time

• Initial warm-up can take 5-30 minutes depending on data volume
• Large historical datasets take longer to cache
• This is normal and happens only on first connection
• Queries will be slower until warm-up completes
• You can proceed with other work while warm-up runs in background

Query Config and Data Issues

Query Config shows no data

• Wait for Speed Boost warm-up to complete
• Verify the account has data for your selected date range
• Check if filters are too restrictive and excluding all data
• Ensure the account is enabled for use in the connector
• Test with a broader date range to isolate the issue

Data looks incomplete or incorrect

• Compare results with the original data source
• Check for active filters that might be hiding data
• Verify date range settings, especially timezone differences
• Confirm metrics and dimensions are correct for that data source
• Try removing filters to see if data appears

Query returns different data each time

• Some platforms report data differently on different queries
• Data attribution windows can change (especially in advertising)
• Your source account data may have been updated or corrected
• Refresh rates vary; data may not be fully final until several hours after an event

Metrics or dimensions don't appear in Query Config

• Not all platforms expose all metrics in the TMR interface
• Some dimensions may not be available through the API
• Check your data source account to ensure you have permission
• Verify the account hasn't restricted certain data categories
• Contact support if specific metrics should be available

Looker Studio Report Issues

Report shows no data

• Verify the Query Config is connected (look for checkmark icon)
• Check that your date range contains data
• Ensure filters aren't excluding all data
• Verify the underlying Query Config has data by testing in TMR Hub
• Try removing filters to see if data appears

Charts won't display correctly

• Some chart types require specific data configurations
• Verify you have at least one dimension and one metric
• Try a different chart type (e.g., switch from pie to bar)
• Check if your metrics are compatible with your selected chart
• Rebuild the chart from scratch if issues persist

Report loads slowly

• Large Query Configs can impact performance
• Reduce the date range in your Query Config
• Limit the number of dimensions being shown
• Use filters to reduce the data volume
• Split complex reports into multiple simpler reports
• Check Looker Studio's built-in performance recommendations

Can't edit report

• Verify you have Editor or Owner permissions (check Share settings)
• Try refreshing the page
• Some organizations restrict report editing; contact your admin
• Try a different browser or clear your cache
• Sign out and back in to refresh your permissions

Data Freshness Issues

Data isn't updating

• TMR data refreshes on a schedule; it's not real-time
• Check your TMR account to verify refresh schedules are active
• Allow time for the scheduled refresh to complete
• Manual refreshes in TMR Hub might be required for immediate updates
• Verify the underlying data source still has current data

Data is stale or outdated

• Check your TMR refresh schedule
• Pause and resume the schedule to trigger a refresh
• Verify the data source account is still active and authorized
• Some data sources have inherent latency (data arrives 24-48 hours later)

Data changed unexpectedly

• Your source platform may have updated their data
• Some platforms correct historical data after initial reporting
• Check if filters or date ranges accidentally changed
• Compare with the original data source for verification

Sharing and Access Issues

Recipient can't access the report

• Verify their email address is spelled correctly
• Ensure they have a Google account (for non-public sharing)
• Check that share permissions were actually sent
• Ask them to look for the email in spam/junk folders
• Try resending the invitation

Report shows "No permission to view"

• The owner may have revoked your access
• You might be signed into a different Google account
• Try opening the report in an incognito/private browser window
• Ask the report owner to re-share it with you

Can't share the report

• Verify you're the report owner (have sufficient permissions)
• Some Google Workspace organizations restrict external sharing
• Contact your organization's Google Workspace admin
• Try sharing with internal team members first

Shared users see different data

• Some data sources require each user to authenticate separately
• Individual access permissions to the underlying data source may differ
• Check if your organization restricts data visibility
• Use a single shared account for reports that need consistent data visibility

Performance and Optimization

Report is loading very slowly

• Check the Query Config to see what data is being pulled
• Reduce the date range or limit dimensions
• Use filters to narrow the data
• Split large reports into multiple smaller focused reports
• Check your internet connection speed

Many users viewing report causes slowdowns

• Large simultaneous access can impact performance
• Consider caching strategies in your Query Config
• Use filtered views so users only see relevant data
• Optimize chart complexity
• Contact support if performance issues persist with multiple users

API or data source rate limits

• Some platforms limit API calls per hour or per day
• Break large reports into smaller queries
• Spread scheduled refreshes across different times
• Contact your data source provider about rate limit increases

Data Integration Issues

Blended reports show no data

• Ensure all data sources are connected and returning data
• Blending requires a common dimension between sources
• Verify blending is configured correctly in the report
• Test each data source separately first, then try blending
• Some data sources don't support blending

Multiple data sources conflict

• Each chart should use only one data source
• Use blending if you need to combine multiple sources in one chart
• Verify each source is configured with correct metrics/dimensions
• Simplify your report to focus on one data source at a time

Browser and Technical Issues

Report won't load

• Refresh the page
• Clear your browser cache and cookies
• Try a different browser
• Disable browser extensions that might interfere
• Ensure you have JavaScript enabled

Charts disappear or formatting breaks

• Refresh the report
• Clear browser cache
• Try viewing on a different device/browser
• Save and reopen the report
• Check if recent changes inadvertently broke something

Mobile view doesn't work properly

• Looker Studio reports are responsive but may need optimization
• Some charts may not display well on small screens
• Use filters and date controls instead of large tables
• Test your report on mobile devices before sharing
• Simplify complex visualizations

Getting Help

If you can't resolve an issue:

1. Gather information:

• What you were trying to do
• Exact error messages (if any)
• Which data source you're using
• Whether it worked before and what changed

2. Try basic troubleshooting:

• Refresh the page
• Clear cache and cookies
• Try a different browser
• Test the Query Config separately in TMR Hub

3. Contact support:

• Email: [email protected]
• Chat: Use the chat button in TMR Hub
• Documentation: Search our knowledge base

4. Provide helpful details:

• Screenshots of the error or issue
• Your TMR account email
• The report name (without sharing sensitive data)
• Steps to reproduce the issue
• What you expected to happen vs. what happened

Common Error Messages

"Data source connection error"

• The Query Config can't connect to the data source
• Verify the connection is still active in TMR
• Check if the source account permissions are still valid
• Try reconnecting the account

"Invalid filter configuration"

• Your filter criteria is incompatible with your data
• Try removing filters and applying them one at a time
• Use filters from the dropdown instead of typing custom values

"Chart incompatible with data"

• This chart type doesn't work with your metrics/dimensions
• Switch to a compatible chart type
• Adjust your metrics or dimensions

"No data in selected date range"

• Your data source has no data for that period
• Expand the date range to include more data
• Check if the account was active during that time period
• Verify data exists in the source platform

Contact [email protected] for additional help.